Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the EaszyGoo website and the EaszyGoo Customer, Vendor, and Rider apps (the "Services"), operated by [To confirm: registered legal entity name and address].

By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services. Vendors and delivery partners may be subject to additional agreements. [To confirm: whether separate vendor and delivery-partner agreements exist]

This website provides information about EaszyGoo and its apps. EaszyGoo is a platform that connects customers with local vendors and delivery partners. [To confirm: whether EaszyGoo acts as a marketplace intermediary or as the seller of goods]

Where an account is required, you agree to:

• Provide accurate information and keep it up to date.
• Keep your sign-in details and device secure, and not share access to your account.
• Be responsible for activity on your account, and tell us promptly about any unauthorised use.

[To confirm: minimum age and any eligibility requirements for customers, vendors, and delivery partners]

Where applicable, products, descriptions, images, and prices are listed by vendors and may change. Fresh produce naturally varies in size, weight, and appearance. Prices shown at the time of ordering apply to that order. [To confirm: who is responsible for listing accuracy, how taxes and delivery fees are shown, and how weight variations are handled]

Where applicable, placing an order is a request to purchase from the vendor. Orders depend on product availability and on the vendor and a delivery partner being available, and a vendor may be unable to accept or fully fulfil an order. [To confirm: when an order is considered accepted, and how partial or unavailable items are handled]

Where applicable, the Services may support online payment and/or cash on delivery (COD). Available payment methods may vary by order, location, or vendor. Online payments may be processed by third-party payment providers on their own terms. [To confirm: payment methods offered at launch, COD limits or conditions, and any applicable charges]

The Services are available only in certain areas, and the stores shown to you depend on your location. Any delivery time shown is an estimate, not a guarantee, and can be affected by traffic, weather, and order volume. [To confirm: service areas, delivery fees, and what happens when a customer is unavailable at delivery]

Cancellations, refunds, and returns will be handled according to EaszyGoo's cancellation and refund policy, which has not yet been finalised.

[To confirm: when orders can be cancelled and by whom, any cancellation charges, how missing, damaged or poor-quality items are reported, refund methods (including store credit), and refund timelines]

When using the Services, you agree not to:

• Break any applicable law, or infringe anyone's rights.
• Provide false information, place fraudulent orders, or misuse offers or payment methods.
• Harass, abuse, or threaten customers, vendors, delivery partners, or staff.
• Interfere with, disrupt, or attempt to gain unauthorised access to the Services or related systems.
• Copy, scrape, or reverse-engineer the Services except as permitted by law.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

The EaszyGoo name, logo, website, and apps — including their design, text, and graphics — are owned by or licensed to EaszyGoo. You may not use our brand assets without prior written permission. Content provided by vendors remains their responsibility.

The Services may link to or rely on third-party websites and services, such as app stores, maps, and payment providers. We are not responsible for their content or practices, and your use of them is governed by their own terms.

We aim to keep the Services available and accurate, but they are provided on an "as is" and "as available" basis. We may change, suspend, or discontinue any part of the Services, and we do not promise they will be uninterrupted or error-free, to the extent permitted by applicable law.

To the extent permitted by applicable law, EaszyGoo will not be liable for indirect, incidental, or consequential losses arising from use of the Services. Nothing in these Terms limits liability that cannot be limited by law, including any rights you have as a consumer. [To confirm: any liability cap and the allocation of responsibility between EaszyGoo, vendors, and delivery partners]

We may update these Terms from time to time. We will revise the "Last updated" date above and, where appropriate, notify users. Continuing to use the Services after changes take effect means you accept the updated Terms. [To confirm: governing law, jurisdiction, and dispute-resolution process]

Questions about these Terms? Please reach us through our contact page. [To confirm: official support email, phone number, and grievance officer details]