Privacy Policy

This Privacy Policy explains how EaszyGoo ("EaszyGoo", "we", "us"), operated by [To confirm: registered legal entity name and address], handles personal information when you use our website and the EaszyGoo Customer, Vendor, and Rider apps (together, the "Services").

It applies to customers, vendors, delivery partners, and website visitors. Some sections apply only to certain users or features, as indicated.

Depending on how you use the Services, we may collect the following categories of information:

• Information you provide directly, such as account, contact, and order details.
• Information generated when you use the Services, such as order history and status updates.
• Technical information from your device, where applicable.
• Information from vendors and delivery partners needed to fulfil an order.

[To confirm: the complete and accurate list of data fields actually collected by each app and the website]

To create and use an account, we may collect information such as your name, mobile phone number (for example, to sign in), and email address. Vendors and delivery partners may be asked for additional details needed to operate on the platform.

[To confirm: which identity, business, payout or verification (KYC) details are collected from vendors and delivery partners]

When you place or handle an order, we may process details such as the items ordered, the store, order amounts, payment method, order status, and delivery records.

Online payments, where offered, may be handled by third-party payment providers. We do not intend to store full card details on our own systems. [To confirm: payment providers used and what payment data EaszyGoo receives from them]

Where applicable, we may collect delivery addresses you save, and location information used to show nearby stores or to support delivery. Delivery partners' location may be used while they are handling deliveries.

[To confirm: whether precise or approximate location is collected, when it is collected (e.g. foreground only), and how it is shared]

Where applicable, we may collect device and app information such as device type, operating system, app version, push-notification tokens, crash reports, and diagnostic logs, to keep the Services working and secure.

[To confirm: analytics, crash-reporting and cookie tools used on the website and apps]

We may use personal information to:

• Create and manage accounts and verify sign-ins.
• Show nearby stores and products, and process and fulfil orders.
• Share order details between customers, vendors, and delivery partners as needed to complete an order.
• Send order updates and service-related notifications.
• Provide support and respond to enquiries.
• Maintain security, prevent fraud and misuse, and fix problems.
• Comply with legal obligations.

[To confirm: whether information is used for marketing, and the legal basis or consent mechanism relied on for each purpose]

We do not sell personal information. We may share information with:

• Vendors and delivery partners — the details needed to prepare and deliver an order, such as items, name, and delivery address.
• Service providers who help us operate the Services, such as hosting, authentication, messaging, and payment providers, under appropriate obligations.
• Authorities where required by law or to protect rights and safety.

[To confirm: named categories or list of service providers, and whether any data is stored or processed outside India]

We keep personal information only for as long as needed for the purposes described in this policy, including legal, tax, and accounting requirements. [To confirm: specific retention periods for accounts, orders, and deleted accounts]

We use reasonable technical and organisational measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. [To confirm: security practices the company is prepared to describe publicly]

Subject to applicable law, you may be able to request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on it, and raise a grievance about how your information is handled.

[To confirm: how users submit requests (in-app account deletion and/or contact channel), expected response times, and grievance officer details required under applicable Indian law]

The Services are not intended for children. We do not knowingly collect personal information from children without appropriate consent as required by law. [To confirm: minimum age for using the Services]

We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify users through the Services. [To confirm: how material changes will be notified]

For questions or requests about this policy, please use our contact page. [To confirm: dedicated privacy / grievance contact]